It's atypical, yes, but that's all the more reason that he should see to it that Even is capable of at least venting the majority of whatever crisis is weighing so heavily on him. Besides, that Even is asking for help is a good start, and so he's more than willing to help unknot things.

Of course, he also doesn't realize that Xion is a Replica, so he's missing some very vital context. Even may have to put up with a series of clarifying questions before they can get very far.

"What about her?"